OUR TEAM OF FRIENDLY TECHNICAL ENGINEERS
Our Service Desk team is made up of skilled engineers, who are able to fix a vast range of technical issues. Using an escalation system through our first, second and third line engineers, we always have a handle on the severity of the issue at hand.
When our customers contact the Service Desk, they have a dedicated UK service team ready to take their call. They are always connected to a technical agent, not just a call handler.
Using the Service Level Agreement (SLA) below, we can determine how best to handle every individual case.