Case Study

Right Trak

Sector:
Right Trak’s case study is an interesting one. Due to the nature of their business of providing support for vulnerable children and young people, Right Trak needed an IT solution that protected any and all sensitive information held on-site.

Founded in 2006, Right-Trak offer services for both children and young people with emotional and/or behavioural difficulties in deprived areas. They offer care and therapeutic environments for children/young people in order to help create better, positive futures for both them and their families.

Right-Trak’s approach is to treat each child/young person individually so that they can create solutions which meet their specific needs. They have two sites in the North East, each offering 6 bedrooms for vulnerable young people

Greater flexibility, same familiar interface

We set Right-Trak up with hosted desktops which meant their users could access all of their applications (including Sage 50) and data, within a Windows environment, from any device.

Chris Morris
CTO, Atlas Cloud

The challenges

Due to working with vulnerable children and young people, Right-Trak had concerns over the security of the data they held on-site, both in terms of protecting their confidentiality and protecting them from people who prey upon them. They also needed to ensure that the secure records weren’t accessible by any of the children in either site.

Lack of IT investment had left them with an IT infrastructure which was causing them problems. Poor connectivity and unreliable networks would leave users unable to work at times. They also had old hardware and were reliant on legacy servers from which their applications and data was served. Their old setup left their 16 users unable to move about and work freely at both of their sites.

Right-Trak were also experiencing issues with their old service provider, who only offered 9 to 5 support hours. Due to the nature of their work, Right-Trak needed a supplier who could offer support 24/7. They also had no IT support on-site so moving to a provider who could help get them back up and running fast in the event of an issue was a priority.

A secure and reliable solution

After our initial discussions with Right-Trak our technical team were able to prepare a bespoke solution which addressed the challenges they were facing. It was decided that implementing a hosted desktop solution would help overcome the problems they had been facing and massively improve productivity.

We set them up with hosted desktops which meant their users could access all of their applications (including Sage 50) and data, within a Windows environment, from any device. This allowed their users a unified experience when working at either site and they were able to access everything they needed. To help protect their confidential data, users had to log in via multi-factor authentication and we locked down their hosted desktops to static IP addresses. This meant that users were unable to access data outside of the office which reduced the chances of the children/young people’s data falling into the wrong hands. We also implemented extra encryption on manager’s sessions to protect their financial information.

With hosted desktops no data is stored on site, instead it was all moved to our secure GDPR and ISO 27001 accredited data centres. By switching to a cloud based service it means that the processing power needed to run the hosted desktop sessions comes from the data centres rather than the device which enabled Right-Trak to get more use out of their aging hardware. Using hosted desktops means that they are no longer tied to their old servers, which have now been decommissioned, and instead gives them a totally scalable IT solution. This will allow them to continue to grow via acquisition and implement the same unified technology wherever it is needed.

Right-Trak chose to work with Atlas Cloud for several reasons including:

  • Our experience with implementing secure cloud based solutions
  • Our security accreditations
  • Our ability to provide 24/7 support from our team of engineers who can get them up and running fast
  • Our expertise at hosting Sage (for whom we Sage’s preferred hosting partner)

 

You can also read Vaulkhard Group’s case study here. For further examples, read this page.

Related case studies

Two people holding mounds of earth, one with a green shoot and one with a light bulb
Environmental

Ecus

In the Ecus case study, the customer approached Atlas Cloud to address the accessibility needs of their distributed workforce and to look at ways to lower their carbon footprint.

Read More »

Email Security Self-Assessment

Just how secure is your corporate email system? Find out now by answering 10 simple questions put together by Atlas Cloud’s email security experts.

FREE TOOL

Newsletter

*View our Privacy Policy.

We're Social

Copyright © 2021
Atlas Cloud Limited

Reg number: 07297347

New Research

Our recent, nationwide research shows what can be learnt from working during lockdown. Download the report today.

Sign up to newsletter?*
Privacy Notice: We won’t sign you up to any marketing mailing lists (unless you ask us to*) but we may email you to make sure you have been able to access the content successfully. View our privacy policy.