HOSTED DESKTOPS
FREQUENTLY ASKED QUESTIONS

A hosted desktop (often also referred to as Desktop as a Service or DaaS) – much like the name suggests – is a desktop that is hosted in the cloud. In essence, a hosted desktop combines multiple cloud offerings such as email, applications and data storage into one solution, providing similar functionalities and capabilities. A hosted desktop looks no different from a traditional, physical desktop; the difference between the two is the location where apps, data and email are stored. A physical desktop accesses and stores data, apps and email on the actual device. With a hosted desktop, everything is stored in a secure data centre and the device merely serves as a medium to display images of what is accessed.

At Atlas Cloud, we store your data in ISO 27001 (security) certified data centres in the UK.

Yes, all data and e-mails are backed up automatically and regularly by the Atlas Cloud team.

Anti-virus software is part of our desktop. However, we recommend that you always protect your device as well and we’re happy to provide you with suitable software.

Yes. Desktops can be accessed on any internet enabled device, in any location all over the world.

Yes, you can access your work desktop on any internet enabled device without having to transfer data or install applications beforehand.

You don’t need a fast internet connection to use the Atlas Cloud. Current internet connectivity models such as ADSL and FTTC are perfect for hosted desktops as almost all of the traffic is downloaded.

One of the benefits of the Atlas Cloud solution is that it doesn’t require new, high quality hardware to work as devices merely serve as an access point. Obsolete hardware can be phased out over time and replaced by energy saving Thin-Client devices if needed.

The cost depends on the number and complexity of the applications you require, the amount of storage and the number of users. Payment works on a pay-as-you-go basis, so you effectively pay for what you use.

Yes. Our solution is highly scalable and thanks to our pay-per-user-per-month pricing, adding or removing users is not a problem.

At Atlas, we can deploy a new office with little to no business disruption. Our team can be at your office premises on Friday night and everything will be set up by the time you come in on Monday morning. A member of our tech team will be there to help you get started and answer any questions that might come up.

Standard business hour support included in the solution is 8am-6pm Monday to Friday.

up arrow