“Atlas was appointed due to the requirement of a customer in the banking sector to provide a robust desktop solution for fulfilling our technological security specifications as well as providing guidance and support progressing through the audit process.” – Gary Buxton, Operations Director
HD Decisions, part of the Experian Group, operates in the UK Financial Services market offering innovative solutions for everyday transactions. Founded in 2008, the company has since grown to offer a tailored service used by over 3 million people a year, the equivalent of approximately 9,000 people a day.
The monumental success that HD has achieved resulted in them beginning to question and build upon their own organisational practices in order to allow them to continue to be successful long into the future. Having done so, the viability and practicality of cloud computing for the company came to the fore, as the nature of the financial sector demands guaranteed security at all times in any circumstances given the type of data being exchanged between parties; losing such data would be catastrophic for any firm operating within financial services, denting any credibility that HD Decisions and other alike have as a provider.
One of the company’s external challenges was the significant business-wide audit that HD faced in order for the firm to secure a partnership with banks; security specialists require an extensive check to ensure that they could provide a suitable service. A key deal-breaker was that data had to be stored securely upon a hosted network, away from the office where it is susceptible to a range of threats and risks such as hacking.
The virtual office approach also incorporated a new email system; encrypted email functionality allows for greater security, encrypting the message should HD choose to do so – a vital feature for operations in financial services with sensitive information.
The cloud also assisted HD with auditing their own staff in order to minimise internal risks such as data theft. The full audit allowed management to know exactly when employees logged into the system, what they were doing and for how long.
“We’re delighted by their service and impressed by their strong focus on security such as offering to implement Two-Factor Authentication amongst other services all within an ISO 27001 framework.“