IT INFRASTRUCTURE MANAGEMENT

Comprehensive cloud infrastructure services (IaaS), from server to user.

The demands placed upon your IT infrastructure in today’s modern workplace can leave your in-house IT resource working hard but not working smart. But there is another way.

Atlas Cloud offer a comprehensive infrastructure management service which covers everything including servers, storage, firewalls, hardware, end user issues, switches, connectivity and more. Also known as Infrastructure as a Service (or IaaS), our solution will seamlessly convert your existing setup and processes to the cloud.

The greatest advantage of our Infrastructure as a Service is that you don’t need to know how to build a cloud computing infrastructure, our cloud infrastructure consultants will handle it for you. Unlike other IaaS providers, our flexible approach gives you the power to choose the level of service you need. Want us to handle the day-to-day user cases so you can focus on your IT strategy? No problem. Or if you want us to manage your complete IT infrastructure we can do that too.

When managing your infrastructure, we take a three step approach that involves:

1) Designing an infrastructure that is optimised for your current and future needs,
2) Implementing the setup and
3) Providing first rate on-going support to you and your users.

Create


CREATE

Implement


IMPLEMENT

Support

SUPPORT

Our support team proactively monitor your systems 24/7 so we are able to get ahead of any issues before they escalate. Available remotely via telephone or email our support team can also provide an on-site service if required. We aim to feel like an extension of your team that your users will love due to our expertise and rapid response to any of your IT problems. All support cases are logged and completely trackable so you can easily monitor the progress of each one.

UK BASED SUPPORT

Our customers love working with us and our support team have an average customer satisfaction rating of 4.9 out of 5. Our team is made up of highly skilled IT engineers who will look to resolve your problem themselves as soon as possible. And in the event of a larger issue we have escalation teams on hand to help.

  • Available 8-6pm Monday to Friday
  • Out of hours option available
  • Clear SLAs
  • Certified IT engineers not just call handlers
“Very quick and helpful advice over the phone, which resolved the issue immediately”
“Even at 5:50pm on a Friday night Abu still persevered and helped to resolve my issue”
“Professional manner & outstanding product knowledge, every time”
“My matter was resolved quickly and promptly”
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